Frequently Asked Questions (FAQ)

FAQ
We deliver all across the Emirates of UAE except Western Region and certain areas which are considered as out of service.
We only offer CASH ON DELIVERY at the moment.
Due to very high demand, shipping takes 3-5 BUSINESS DAYS.
Our delivery operation starts at 9AM until 6PM, from Saturday to Thursday.
We send our items thru our courier and you can track your goods once we sent you an email or call to give your tracking number.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 24 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 24 hours upon receiving the package to get a replacement.
If the item you have bought does not suit you for some reason, you can return it within 7 days following the delivery date. The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 10 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original packaging will be refunded. The refund delay depends on your bank and may vary.
No, but we are open for special arrangements.
Please use the CONTACT US page.